| Cornerstone Pharmacy Services, LLC
Notice of Privacy Practices
This notice describes how medical
information about you may be used and disclosed and how
you can get access to this information
Please review it carefully.
I. Our Duty to Safeguard Your
Protected Health Information
We are committed to preserving the privacy and
confidentiality of your health information. We are
required by certain state and federal regulations to
implement policies and procedures to safeguard your
health information. Copies of our privacy policies and
procedures are maintained in ourthe business office. We
are required by state and federal regulations to abide
by the privacy practices described in this notice,
including any future revisions that we may make to the
notice as may become necessary or as authorized by law.
Individually identifiable information about your past,
present, or future health or condition, the provisions
of health care to you, or payment for the health care
treatment or services you receive is considered
protected health information (PHI). Accordingly, we are
required to provide you with this Privacy Notice that
contains information regarding our privacy practices
that explains how, when and why we may use or disclose
your PHI and your rights and our obligations regarding
any such uses or disclosures. Except in specified
circumstances, we must use or disclose only the minimum
amount of PHI necessary to accomplish the intended
purpose of the use or disclosure of such information.
We reserve the right to change this notice at any time
and to make the revised or changed notice effective for
PHI that we already have about you as well as any
information we receive in the future about you. Should
we revise/change this Privacy Notice, we will promptly
post the revision [insert location, such as on a
website], distribute it, post a copy of it on our
website (as applicable), and post a copy of it in our
waiting area (as applicable) You also may request and
obtain a copy of any new/revised Privacy Notice from the
contact person identified on the last page of this
notice.
Should you have questions concerning our Privacy
Notices, our contact information is listed on the last
page of this document.
II. How We May Use and Disclose Your Protected Health
Information
We use and disclose protected health information for a
variety of reasons. We have a limited right to use
and/or disclose your protected health information for
purposes of treatment, payment, or for health care
operations. For other uses and disclosures, you must
give us your written authorization to release your
protected health information unless the law permits or
requires us to make the use or disclosure without your
authorization.
Should it become necessary to release or give access to
your protected health information to an outside party
performing services on our behalf (e.g., maintaining our
computers), we will require the party to have a signed
agreement with us that the party will extend the same
degree of privacy protection to your information as we
do.
The privacy law permits us to make some uses or
disclosures of your protected health information without
your consent or authorization. The following describes
each of the different ways that we may use or disclose
your protected health information. Where appropriate, we
have included examples of the different types of uses or
disclosures. These include:
1. Use and Disclosures Related to Treatment
We may disclose your protected health information to
those who are involved in providing medical and nursing
care services and treatments to you. For example we may
release protected health information about you to
nurses, nursing assistants, medication
aides/technicians, medical and nursing students,
therapists, other pharmacists, medical records
personnel, other consultants, physicians, etc. We may
also disclose your protected health information to
outside entities performing other services relating to
your treatment; such as long term care facilities,
hospitals, diagnostic laboratories, home health/hospice
agencies, family members, etc.
2. Use and Disclosures Related to Payment
We may use or disclose your protected health information
to bill and collect payment for items or services or
treatments we provided to you. For example, we may
contact your insurance company, health plan, or another
third party to obtain payment for services we provided
to you.
3. Use and Disclosures Related to Health Care Operations
We may use or disclose your protected health information
for the performance of to perform certain functions in
monitoring and improving the quality of care and
services that you and others receiveto continue to
receive quality care and services. For example, we may
use your protected health information to evaluate the
effectiveness of the care and services you are
receiving. We may also disclose your protected health
information for auditing, care planning, quality
improvementtreatment, and learning purposes.
4. Use and Disclosures Related to Treatment
Alternatives, Health-Related Benefits and Services
We may use or disclose your protected health information
for purposes of contacting you to inform you of
treatment alternatives or health-related benefits and
services that may be of interest to you, such as a newly
released medication or treatment that has a direct
relationship to a treatment or medical condition.
III. Uses and Disclosures Requiring Your Written
Authorization
For uses and disclosures of your protected health
information beyond the above exceptedtreatment, payment
and operations purposes, we are required to have your
written authorization, except as otherwise required or
permitted by law. You have the right to revoke an
authorization at any time to stop future uses or
disclosures of your information except to the extent
that we have already undertaken an action in reliance
upon your authorization. Your revocation request must be
provided to us in writing. Our contact information for
purposes of revoking your authorization is listed on the
last page of this document. You may use our
Authorization for Use or Disclosure of Protected Health
Information form and/or our Revocation of an
Authorization form to submit your request to us. Copies
of these forms are available upon requestin the business
office.
Examples of uses or disclosures that would require your
written authorization include, but are not limited to,
the following:
1. A request to provide your protected health
information to an attorney for use in a civil litigation
claim.
2. A request to provide certain information to an
insurance or pharmaceutical company for the purposes of
providing you with information relative to insurance
benefits or new medications that may be of interest to
you.
3. A request to provide certain PHI information to
another individual or facility, where no exception from
the written authorization requirement applies.
IV. Uses or Disclosures of Information Based Upon
Your Verbal Agreement
In the following situations, we may disclose a limited
amount of your protected health information if we
provide you with an advance oral or written notice and
you do not object to such release or such release is not
otherwise prohibited by law. However, if there is an
emergency situation and you are unable to object (e.g.,
because you were not present or you were incapacitated),
disclosure may be made if it is consistent with any
prior expressed wishes and disclosure is determined to
be in your best interest. When a disclosure is made
based on these or emergency situations, we will only
disclose protected health information relevant to the
personís involvement in your care. For example, if you
are having an adverse reaction to a medication, and are
not able to communicate with us effectively,sent to the
emergency room, we may inform a family member involved
in your care the person that you suffered an apparent
heart attack, stroke, etc., and/or we may provide
information of your drug regimen and possible side
effectsprognosis or progress. You will be informed and
given an opportunity to object to further disclosures of
such information as soon as you are able to do so.
We may disclose your protected health information to
your family members and friends who are involved in your
care or who help pay for your care. We may also disclose
your protected health information to a disaster relief
organization for the purposes of notifying your family
and/or friends about your general condition, location,
and/or status (i.e., whether you are alive or dead). You
may object to the release of this information. You may
use our Request to Restrict tThe Use or Disclosure of
Protected Health Information form to notify us of your
objection or your objection may be made orally. Our
contact information is listed on the last page of this
document. (See also Section VI, paragraph 1.)
V. Uses and Disclosures of Information That Do Not
Require Your Consent or Authorization
State and federal laws and regulations in some instances
either require or permit us to use or disclose your
protected health information without your consent or
authorization. The uses or disclosures that we may make
without your consent or authorization include the
following:
1. When Required by Law:
We may disclose your protected health information when
required by federal, state or local law.
2. Abuse, Neglect, or Domestic Violence:
As required or permitted by law, we may disclose
protected health information about you to a state or
federal agency to report suspected abuse, neglect, or
domestic violence. If such a report is optional, we will
use our professional judgment in deciding whether or not
to make such a report. If feasible, we will inform you
promptly that we have made such a disclosure.
3. Communicable Diseases:
To the extent authorized by law, we may disclose
information to a person who may have been exposed to a
communicable disease or who is otherwise at risk of
spreading a disease or condition.
4. Disaster Relief:
We may disclose protected health information about you
to government entities or private organizations (such as
the Red Cross) to assist in disaster relief efforts.
5. Food and Drug Administration (FDA):
We may disclose protected health information about you
to the FDA, or to an entity regulated by the FDA, in
order, for example, to report an adverse event or a
defect related to a drug or medical device.
6. For Public Health Activities:
As required or permitted by law, we may disclose
protected health information about you to a public
health authority, for example, to report disease,
injury, or vital events such as death.
7. For Health Oversight Activities:
We may disclose your protected health information to a
health oversight agency such as a protection and
advocacy agency, or to other agencies responsible for
monitoring the health care system for such purposes as
reporting or investigation of unusual incidents or to
ensure that we are in compliance with applicable state
and federal laws and regulations, including and civil
rights lawsissues.
8. To Coroners, Medical Examiners, Funeral Directors,
Organ Procurement Organizations or Tissue Banks:
We may disclose your protected health information to a
coroner or medical examiner for the purpose of
identifying a deceased individual or to determine the
cause of death. We may also disclose your protected
health information to a funeral director for the
purposes of carrying out your wishes and/or for the
funeral director to perform his/her necessary duties.
If you are an organ donor, we may disclose your
protected health information to the organization that
will handle your organ, eye or tissue donation for the
purposes of facilitating your organ or tissue donation
or transplantation.
9. For Research Purposes:
We may disclose your protected health information for
research purposes without your authorization only when a
privacy board has approved the research project.
However, Wwe may use or disclose your protected health
information to individuals preparing to conduct an
approved research project in order to assist such
individuals in identifying persons to be included in the
research project. Researchers identifying persons to be
included in the research project will not be permitted
to remove protected health information from our control.
If it becomes necessary to use or disclose information
about you that could be used to identify you by name, we
will obtain your written authorization before permitting
the researcher to use your information. Researchers will
be required to sign a Confidentiality and Non-Disclosure
Agreement form before being permitted access to health
information for research purposes. A sample copy of this
agreement may be obtained from the business office.
Researchers will be required to sign a Confidentiality
and Non-Disclosure Agreement form before being permitted
access to protected health information for research
purposes. A sample copy of this agreement may be
obtained from our business office.
10. To Avert a Serious Threat to Health or Safety:
We may disclose your protected health information to
avoid a serious threat to your health or safety or to
the health or safety of others. When such disclosure is
necessary, information will only be released to those
law enforcement agencies or individuals who have the
ability or authority to prevent or lessen the threat of
harm.
11. For Judicial or Administrative Proceedings:
We may disclose protected health information about you
in the course of a judicial or administrative
proceeding, in accordance with our legal obligations.
12. To Law Enforcement:
We may disclose protected health information about you
to a law enforcement official for certain law
enforcement purposes. For example, we may report certain
types of injuries as required by law, assist law
enforcement to locate someone such as a fugitive or
material witness, or make a report concerning a crime or
suspected criminal conduct.
13. Minors:
If you are an unemancipated minor as defined under state
law, there may be circumstances in which we disclose
protected health information about you to a parent,
guardian, or other person acting in loco parentis, in
accordance with our legal and ethical responsibilities.
14. Parents:
If you are a parent of an unemancipated minor, and are
acting as the minorís personal representative, we may
disclose protected health information about your child
to you under certain circumstances. For example, if we
are legally required to obtain your consent as your
childís personal representative in order for your child
to receive care or services from us, we may disclose
protected health information about your child to you. In
some circumstances, we may not disclose protected health
information about an unemancipated minor to you. For
example, if your child is legally authorized to obtain
servicesconsent to treatment (without separate consent
from you), consents to such treatment, and does not
request that you be treated as his or her personal
representative, we may not be required to disclose
protected health information about your child to you
without your childís written authorization.
15. To Personal Representatives:
If you are an adult or emancipated minor, we may
disclose protected health information about you to a
personal representative authorized to act on your behalf
in making decisions about your health care.
16. For Specific Government Functions:
We may disclose protected health information about you
for certain specialized government functions, as
authorized by law. Among these functions are the
following: military command; determination of veterans
benefits; national security and intelligence activities;
protection of the President and other officials; and the
health, safety, and security of correctional
institutions.
17. For Workersí Compensation:
We may disclose protected health information about you
for purposes related to workersí compensation, as
required and authorized by law.
VI. Your Rights Regarding Your Protected Health
Information
You have the following rights concerning the use or
disclosure of your protected health information that we
create or that we may maintain about you:
1. To Request Restrictions on Uses and Disclosures of
Your Protected Health Information:
You have the right to request that we limit how we use
or disclose your protected health information for
treatment, payment or health care operations. You also
have the right to request a limit on the protected
health information we disclose about you to someone who
is involved in your care or the payment for your care or
services. For example, you could request that we not
disclose to family members or friends information about
a medical treatment you received.
Should you wish a restriction placed on the use and
disclosure of your protected health information, you
must submit such request in writing. Such request should
be submitted using our Request tTo Restrict tThe Use and
Disclosure of Protected Health Information form.Copies
of this form are available in the business office.) Our
contact information for purposes of making such a
request is listed on the last page of this document.
We are not required to agree to your restriction
request. You will be informed if we decline your
request. If we accept your request, we will comply with
your request not to release such information unless the
information is needed to provide emergency care or
treatment to you.
2. The Right to Inspect and Copy Your Health and Billing
Records:
You have the right to inspect and copy your protected
health information, such as your prescriptionmedical and
billing records that we use to make decisions about your
care and services. In order to inspect and/or copy your
protected health information, you must submit a written
request to us. If you request a copy of your
prescription or billingmedical information or other
records, we may charge you a reasonable fee for the
paper, labor, mailing, and/or retrieval costs involved
in filing your requests. We will provide you with
information concerning the cost of copying your
protected health information prior to performing such
service. Such requests should be submitted on our
Request for Inspection/Copy of Protected Health
Information form. Our contact information for such
requests is listed on the last page of this document.
We will respond within thirty (30) days of receipt of
such requests. Should we deny your request to inspect
and/or copy your protected health information, we will
provide you with written notice of our reasons of the
denial and your rights for requesting a review of the
denial, if any. In the event of a review, we will select
a licensed health care professional not involved in the
original denial process to review your request and our
reasons for denial. We will abide by the reviewerís
decision concerning your inspection/copy requests. Your
denial review request should be submitted on our Denial
of Inspection/Copy of Protected Health Information form.
Copies of these forms are available from the contact
person listed on the last page of this document.
3. The Right to Amend or Correct Your Protected health
information:
You have the right to request that your protected health
information be amended or corrected if you have reason
to believe that certain information is incomplete or
incorrect. You have the right to make such requests of
us for as long as we maintain/retain your protected
health information. Your requests must be submitted to
us in writing. We will respond within sixty (60) days of
receiving the written request, unless an extension is
necessary, in which case you will be notified, and
receive a response to your request within ninety (90)
days. If we approve your request, we will make such
amendments/corrections and notify those with a need to
know of such amendments/corrections.
We may deny your request if:
a. Your request is not submitted in writing;
b. Your written request does not contain a reason to
support your request;
c. The information was not created by us, unless the
person or entity that created the information is no
longer available to make the amendment;
d. It is not a part of the protected health information
kept by us;
e. It is not part of the information which you would be
permitted to inspect and copy; and/or
f. The information is already accurate and complete.
If your request is denied, we will provide you with a
written notification of the reason(s) of such denial and
your rights to have the request, the denial, and any
written response (of reasonable length) you may have
relative to the information and denial process appended
to your protected health information.
Your amendment/correction request should be submitted on
our Request for Amendment/Correction of Protected Health
Information form. Copies of these forms are available
from our business office. Our contact information for
the purpose of making such a request is listed on the
last page of this document.
4. The Right to Request Confidential Communications:
You have the right to request that we communicate with
you about your health matters in a certain way or at a
certain location. For example, you may request that we
not send any protected health information to you at a
health care facility, but instead send communication for
you to a residential address or Post Office Box. We will
agree to your request as long as it is reasonable for us
to do so.
You may submit your requests on our Request for
Restriction of Confidential Communications form. Copies
of these forms are available from the contact person
listed on the last page of this document. Our contact
information is listed on the last page of this document.
5. The Right to Request an Accounting of Disclosures of
Protected Health Information:
You have the right to request that we provide you with a
listing of certain disclosures of your protected health
information that we have made over a specified period of
time. This accounting will not include any information
we have made for the purposes of treatment, payment, or
health care operations or information released to you,
your family or friends for notification purposes,
disclosures made for national security purposes or to
certain law enforcement officials, incidental
disclosures, disclosures made as part of a limited
research data set (for use in research, public health,
etc.), or any disclosures made pursuant to your
authorization.
Your request must be submitted to us in writing and must
indicate the time period for which you wish the
information (e.g., May 1, 2003 through August 31, 2003).
Your request may not include releases for more than six
(6) years prior to the date of your request and may not
include releases prior to April 14, 2003. Your request
must indicate in what form (e.g., printed copy or email)
you wish to receive this information. We will respond to
your request with sixty (60) days of the receipt of your
written request. Should additional time be needed to
reply, you will be so notified. However, in no case will
such extension exceed thirty (30) days. The first
accounting you request during a twelve (12) month period
will be free. There may be a reasonable fee for
additional requests during the twelve (12) month period.
We will notify you of the cost involved and you may
choose to withdraw or modify your request at that time
before any costs are incurred.
You may submit your requests on our Request for an
Accounting of Disclosures of Protected Health
Information form available from our business office. Our
contact information is listed on the last page of this
document.
6. The Right to Receive a Paper Copy of This Notice:
You have the right to receive a paper copy of this
notice even though you may have agreed to receive an
electronic copy of this notice. You may request a paper
copy of this notice at anytime or you may obtain a copy
of this information from our website (as applicable).
Our contact information is listed on the last page of
this document.
VI. How to File a Complaint About Our Privacy
Practices
If you have reason to believe that we have violated your
privacy rights or our privacy policies and procedures,
or if you disagree with a decision we made concerning
access to your protected health information, you have
the right to file a complaint with us or the Secretary
of the U.S. Department of Health and Human Services. You
will not be retaliated against for filing a complaint.
You may submit your complaint on our Privacy Practices
Complaint form available from our business office. Our
contact information is listed on the last page of this
document.
Contact Information:
HIPAA Compliance Officer
Cornerstone Pharmacy Services, LLC
3830 E. Southport Road, Suite 200
Indianapolis, IN 46237
(317) 788-2480
(317) 788-2489 Fax
Privacy Notice ñ Cornerstone Pharmacy Services, LLC,
April, 2003 1 |